I have a buyer who requested a few revisions, did everything that was asked, spending about 2 hours on it. He asked for work done outside the scope of what I usually offer and to be nice I agreed. He also asked for one of my paid extras and again to keep him happy I agreed to let him have it at no cost. Then he asked to cancel the order saying ‘the seller can’t do this job’, despite the fact I’d done everything that was asked. He then replied telling me what hadn’t been done, mentioning something he’d not even asked me to do. I didn’t want to cancel due to the time I’d put in so declined saying I wanted him to be happy so would offer unlimited revisions. He then requested to cancel again this time saying ‘the quality of work was poor’ (I have 96 5-star reviews and no bad reviews so I know my work and service is to a high standard). I declined again this time offering unlimited revisions and all my paid extras. He told me if I don’t cancel he’ll give me a bad review. I contacted support and they were helpful at first but the last 2 replies have been from different people and they’re just telling me to resolve this with the buyer which he has no intention of.
This has dragged on now and been such a negative experience I just want it to end. I no longer care about the money, I just don’t want it to negatively affect my stats.
What would you do?