I had a perfect 100% response rate. A few days ago I had a conversation with a buyer. I think she was using her mobile phone and her messages where broken in to several message like how they chat in chatting or messaging platforms. I would receive two, or three messages at the same time without enough time in between to reply.
“I’ll send a new file”
“file is compressed”
All the above 3 messages will be received at the same time time. After this my response rate fell to 89%. Is this method used to calculate response rate reasonable?
To me no. It is not reasonable, specially since response rate is considered when reviewing our level.
And should be changed to check if couple of messages are sent within a very short time period and calculated accordingly.
Like to hear your thoughts on this.
It changed to 90% as soon as I replied to a message four days ago and today it went down to 89% without any reason.