Fiverr Forum

Problems adding withdrawal method - please help!


#1

Hi I’ve been on Fiverr just over a month and am wanting to withdraw my earnings. I have tried adding a PayPal account and bank account, I receive and enter the sms verification code and then when I click on the link in the email I get my profile page with a red bar across the top saying ‘the action failed to authenticate. Please try again. If the problem persists, contact support here’

I have tried it on multiple browsers on multiple devices, cleared cache etc and still get the same thing. I am 13 messages deep in a conversation with customer support who just keep saying ’ clear your cache, try incognito mode, change your password’ over and over again, it’s infuriating!

Has anyone here got any suggestions of what I can do?


#2

Try contacting Customer Service. :confused: