I’ve been on fiverr for some time now and I’ve completed a small, but fair amount of orders. I’ve always had positive feedback from my buyers, until recently.
This buyer gave me unclear instructions. His English was poor and difficult to understand. I spent hours trying to paraphrase his sentences and putting together the little information he gave to me.
However, he complained that I didn’t know how to do my job and asked for a refund. I refused, as I believe it’s not my fault that he didn’t communicate exactly what he wanted.
At the moment, the order is marked as “late”. Will it stay like this? I tried contacting the resolution centre, but I haven’t received any reply.
I would appreciate your comments on the matter.