I recently had a problem with a client and I didnt know how to manage it.
Once the order was almost done with the information he provided he told be he wanted to cancel the order for this reason:
"… we had some severe damages done here with a hurricane and lost power/internet for 1-2 weeks and I have not been able to get back on to finish my website information … "
I tried to explain him that my job was almost done so I need to charge something for the hours spent and I get punished if I cancel orders but then he told me this:
“…I don’t want to give you a bad rating but I will open a ticket if I have to in order to get my money back and give a poor rating. Again I don’t want to do this but this is how I feel.”
I gave him the possibility ti cancel it and then we cancelled it…
I really felt really unprotected. What if I spend my time and my efforts on something and them a client want to cancel it for no reason and if I dont just damage my profile?
What can I do?
Is the second time something like this happened to me and I just want some expert advice on what to do.