I need to solve a situation I have with a GIG, actually I have around 40 reviews on my account and also I’m level 1, but the most popular GIG I have, always it has been in the first position, but now it is in the last position beside to new sellers. I have 5 stars in all the reviews I have in this GIG, but I only received a bad review with a different GIG, because I had a bad experience with a buyer.
That buyer canceled the order and he got the whole money, but I sent to him another order because I had sent part of the job and then after accept the delivery he wrote a very bad review.
I have also had to extend the delivery time with that buyer and with several people for differents reasons, I don’t know if this can influence with positioning, but I don’t understand why I’m in the last position with the reviews that I have, and however, the new sellers are better positionning and the most of them don’t have any review.
Anybody had the same problem as me and can help me to solve this and that the GIG returns to the normal position?
Thanks in advance!