I am having quite a headache withdrawing funds and have for some time now.
A few months ago when I would see the green “verification e-mail sent” I would get no e-mail through.
Yes, I checked spam, made sure Fiverr e-mails were not being blocked etc
Before this everything worked in the normal way. I had not changed my e-mail or PayPal address so no reason for a mix up there.
For my last few withdrawals I have had to have the withdrawal initiated by Fiverr themselves or try again the next day. This isn’t too bad, but I do find that I am struggling to explain to Fiverr each time that the problem is their site and not my PayPal account.
I went to withdraw funds today and this time no green bar appeared saying an e-mail had been sent.
Before basically the account was telling me an e-mail had been sent and I wasn’t getting it, now I am just not even getting the mail sent.
I have contacted support but I am sort of getting the run around about my e-mail and PayPal when these two factor are not the issue.
When either the bug is fixed or Fiverr sends the verification e-mail I get it.
After that I have no problems withdrawing. PayPal has never been an issue in getting my Fiverr funds and it does get a bit frustrating to go through trying to get support to see that on each and every occasion I would like to withdraw.
Ideally I would like someone to look at my account and fix whatever has gone wrong. For right now I;d like to be able to withdraw the funds and get Fiverr to see that the problem is occurring on their side of the fence and I need them to take action to get the payment out.
Everytime this happens it takes alot of back and forth messages to fix it when I could be spending that time working.
More than once I have turned off my gigs because I was worried I would not get paid at all.
This is getting very frustrating, does anyone have any advice or similar experiences?