Processing fee was not refunded after order cancellation

[morischesnut]

I cancelled an order when seller couldn’t deliver, but the processing fee was not refunded. Only the order amount. Please is that what is obtainable now?

[djwaruna]

Yeah.that is true
Processing fee not refund to account balance

[jenny_fiver]

Unfortunately, the $2 is not refundable. That’s why you’ve to be extra careful when selecting a gig now. Because whether the seller successfully completes the job or not, Fiverr makes an extra $2 for any purchase.

[morischesnut]

Unfortunately, the $2 is not refundable. That’s why you’ve to be extra careful when selecting a gig now. Because whether the seller successfully completes the job or not, Fiverr makes an extra $2 for any purchase.

That is not cool at all