Profile picture hiden


#1

Hi, anyone can tell me why hidden my profile picture the first time I saw this see the screenshot!!!

Thank you
Debashis


#2

In the top view you’re viewing your profile as a seller, so you don’t see the gig videos, just the gig images.

In the bottom view, you’re viewing as a buyer so you see the gig videos.


#3

as a buyer not able to see my pic in the gig


#4

Because you see the video by default as a buyer. If you click through to the gig itself, then you can see the gig image as well as the video.

Honestly, there’s nothing wrong! :slightly_smiling_face:


#5

see now


#6


#7

now anyone can tell me the solution?


#8

So in your seller backend your profile picture is intermittently appearing and disappearing? Your first pair of images didn’t show that.

Mine did as well earlier today - my guess is it’s a bug. Your profile image is appearing to buyers which is all that matters! :slightly_smiling_face:


#9

so what to do for this do you know any solution


#10

If your profile image is only missing in the seller backend, the only person who’s not seeing it is you. As I assume you know what you look like it’s not really a problem! :wink:

However, if it is a concern then I’m sure you could ask CS?


#11

I also can not see your profile image. Sounds like a temporary glitch. Fiverr having an update, sounds like a glitch on your profile. Not to worry about it. It will be fixed automatically in few days. if it’s too much bothering you can ask Fiverr Supports attention.

screenshot