I am quite disappointed with Fiverr at this time. I have recently received an order from a client. Before sending an offer, I cleared all of the expectations for this project and the client confirmed that the expectations I listed were correct.
Now, after delivering the project, the client claims that this is not at all what they paid for. I worked as per the requirements they provided. If the client does not make their expectations public, I cannot know what they want. As you may have guessed, I am not a mindreader. I have offered this client a revision if they can provide guidance on what they do not like about my work. Instead of providing edit requests for the revision as they should, the buyer decided he wants to cancel the project. I am not willing to accept this cancellation request since I know that I am not to blame for this. My job as a seller on Fiverr is to respect the requirements provided in the order, not try to figure out what the client wants secretly in his/her head. The client is being extremely stubborn and wants nothing but a project cancellation, not a revision or anything else. I do not agree with this.
I contacted Customer Support already, so please do not suggest this. Customer Support was more or less useless by saying “You need to come to an agreement with the buyer”. How helpful is that when the buyer is not willing to come to an agreement with me? This response from Customer Support tells me that any buyer on this site can get free services as long as they request a cancellation and refuse to come to an agreement with the buyer. What kind of system is this?
Unless this Customer Support agent is completely wrong, Fiverr offers absolutely no protection to sellers on this site since I am being forced to provide free work to a buyer who is not being reasonable about their expectations. I offered revisions, I tried to communicate with the buyer and they will not change anything to mark the project as completed. All they want is a project cancellation.
At this point, I do not care about my money. I care about the project completion score. By cancelling this order, my percentage of completed projects will be lowered and this is not fair to me, a seller who provided high-quality work in accordance with the project requirements.
Can somebody please tell me if they have any idea how to sort this problem since Customer Support doesn’t want to help? If you have a suggestion, you would be very helpful!
Thanks so much, everyone!