Getting back on topic to the actual Fiverr level metrics, these have just turned Fiverr into a trainwreck.
A month ago, I was scraping 4.8 for customer satisfaction. This was due to a run of 4.7 buggy reviews left by people rating my services via the Fiverr app. Today I’m up to 5-stars. Did my quality of service improve over the past 60-days? No. I just received fewer orders and turned away all buyers who seemed the slightest bit iffy.
Given the above and the fact that sellers suffer thanks to impossible to counter cancellations etc, what do current ratings actually tell buyers? Answer = Absolutely nothing.
Monthly levels and now the new 60-day review counts, make it harder for buyers to find reputable sellers and more difficult for reputable sellers to compete against fly by night scammers. Worse, they leave the Fiverr search looking like a search a bottom of the barrel Fiverr copycat site like Gigbucks.
I am serious about that last point.
Fiverr has driven through so many schizophrenic changes, that using the site (as a buyer or sellers) for the first time now looks and feels like using a Fiverr copycat site.
First, there are the lists of gigs. Then there are all the gigs listed with 1-20 reviews if they’re lucky. What does that tell buyers and prospective sellers? Put simply, it says: “Well this looks a bit naff. No one is selling anything. This must just e that cheap and nasty site I heard the guys from PPH talking about.”
At FiverrUp, freelancers have hardly any reviews and using the search is a needle in a haystack. But guess what? The price you see is the price you pay! What a crazy idea.
Using Gigbucks, aka the inspiration behind Fiverr’s new category search, is also like trying to find a needle in a haystack. More importantly, on both platforms I can safely say that buyers don’t rush to buy services for three main reasoins:
- The level systems seem to mean nothing
- Apparently, long-established sellers have a maximum of 1-20 reviews
- The searches seem to give preference to new sellers with few to zero reviews
Thankfully, the real Fiverr offers… Oh, wait a minute…
The level system, bugs, poor CS support, and the current experiment with only showing reviews from the past 60-days, does not benefit buyers in any way. If anything, all these changes deter people from spending a dime by completely subtracting social proof from established seller scorecards.
On new Fiverr, everyone is a newbie and now has to struggle to maintain their status as a newbie. - Unless they flog dodgy SEO services which can be delivered in under an hour.
Think about that for a second. Fiverr has literally gone to lengths to emulate the look, feel, and perceivable trust level of its most bottom of the barrel competitors.
It’s just blooming nasty.