I’ve been on Fiverr not for too long (since April 2018), and it’s my first proper post here. Unfortunately, not that cheerful and positive
I’ve been having ups and down when it comes to dealing with buyers. Maybe, it’s my bad luck, but I’ve had quite a few arrogant clients for the past few weeks. Two of them were all over the place with what they wanted (kept changing original requirements, submitted more revisions than agreed etc). I do get irritated when it happens, but I still try to be professional and deliver since I care about the end result, and I don’t want to have my clients being angry (even when it’s not my fault). And at least, in the end of the day, I did receive a good feedback.
A few days ago though, I had an order which resulted in 3.5 rating. And a weird thing to me personally is that the client was reviewing not the end result but the first draft which I submitted. Normally, reviews are supposed to be about the end product, and revisions do count as a process of creating it. My edits had to be performed because my client didn’t explain the requirements in a clear way, and I provided a free revision and fixed it. In his review, in the very end, he mentioned that I fixed it, but I still don’t understand why it’s such a low rating. I did contact him since I saw that buyers can change original reviews, but he hasn’t yet gotten back to me.
It makes me upset not only because I was professional throughout the whole process, but also since I haven’t been here for too long and I don’t work on Fiverr fulltime, I don’t yet have a lot of completed orders where reviews like that wouldn’t matter as much.
I understand that platforms like Fiverr focus on buyers more than on sellers, but I was wondering if they provide any “education” for buyers on how to evaluate seller’s work? Of course, every experience in personal and sellers also happen to be lazy and inattentive, but things like evaluating half of the work but not the final result are crucial for understanding I think. And it would be awesome if Fiverr could provide a chance for sellers to avoid these situations.