Fiverr Community Forum

Question about buyer requests chat

Hi, forum!

I’m very new to the site and have set up a couple of gigs and send offers to buyer requests semi-often.
Recently I got a response to one of the offers I had sent. The guy messaged me about the offer and asked if I could do it, I agreed and sent him the product (in my case, an image) to the guy in a couple of hours through the chat as an attachment.

Now, I just realized I have no idea how and if I’m going to get paid for doing the thing he asked me to do since nothing appears under my ‘orders’ and all the interaction was done through the chat.

What do I do in a situation like this and when someone messages me regarding a buyer request I’ve sent do they still have to place an order?

1 Like

Please, NEVER work without an order being placed. You just gave your work for free when sending it as an attachment through your Inbox.

First the buyer places the order, then you work and deliver the order through the Delivery button, never as an attachment.

6 Likes

Oh, that sucks XD
Thanks for responding though, I’ll definitely keep this in mind the next time.

2 Likes

In addition to what @maitasun advised suggest you read the Terms of Service at the bottom of the Fiverr main page for the rules as to how Fiverr works.

Everything is explained there in great detail.

6 Likes

The guy was super cool and placed an order afterwards so it’s resolved! :smiley:

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