I am new to Fiverr and just sold my first item. YEAH!
I had customer order and pay for a gig. I’ve talked to this customer to get additional information and everything seems fine.
However, later that day I receive a message in my INBOX (presumably from the same buyer) that says:
I don’t received what i want have in my game and you toke 5$ to my paypal account, Please , give me back my money
My item is not a ‘game’ and the buyer didn’t say anything to me about wanting a refund. I messaged the buyer about this but have not heard back yet.
So my questions are:
- is there an issue with people spoofing other users and requesting refunds through the INBOX?
- If I complete the order can the buyer still receive a refund based on the INBOX message?
This is my first sale through Fiverr and I don’t understand what is happening.
Thank you for your assistance.