I’m a new seller here. So far, 99% of the messages I get are spam, so I’ve been reporting them.
Yesterday morning I woke up to one spam message and one message that looks legitimate.
The spam one had already been taken care of, so I responded to the legit message. As soon as I submitted my response, my “response rate” turned red and dropped to 80%.
Why is this, and how do I fix it?