Fiverr Community Forum

Question about Safety for the buyer

Hi everyone!

I am very new to selling on fiverr and I have a customer who wants to know if she pays for the gig, how will she be sure the flyer even gets to her. She wants to hear a guarantee that she will not be scammed or cheated out of $5. I can understand her concern. With that being said, does fiverr offer one’s money back if they do not receive his/her item?

Yes, if the order is not completed on time or both decide to cancel the order the money is returned to the buyer. If your gig is a physical object and the order does not arrive you have to check it with Fiverr Support.