This post is one of a series of posts to answer a few of the common reoccurring questions on the forum. Note: If you are looking for the Introductory Forum Questions you can find it here for basics about the forum, logins, etc. To search for more Forum Questions posts, try forum search. and search for FIVERRFO.
Q: If I should report bugs to Customer Support, what is the Report a Bug forum category for?
A: The Report a Bug forum category is essentially for three purposes.
- One is to find out if an issue is really a bug or not by reporting it on the forum and learning from the replies.
- The second is to compare notes with other forum users and see if a supposed bug is a site-wide issue, a limited issue, or just a problem on the user end.
- The third use for this category is to inform forum users that you have already reported a particular bug to Customer Support. In the case of a serious bug, this may encourage others to report it along with you. In the case of a minor glitch, forum users will know that it has already been reported and can disregard it.
It’s also handy to have a Bug Report category on the forum since users, moderators or staff may know of temporary workarounds.
Q: Speaking of staff, a common question is: Does Fiverr Staff visit the forum?
A: Yes. There are some staff members who work directly with the Community and are the most likely to visit the forum often, but they are usually monitoring the forum and they rarely post. You will occasionallly see a post or comment by a staff member. You can tell that someone is either staff member by their forum badge and title.
Staff badge with title:
(If you a see a user with a badge but no Fiverr Staff title, that person is probably a volunteer moderator.)
In addition to the regular Community-oriented staff members who visit the forum, there are other staff members who may visit more rarely. Developers, Editors, Customer Support representatives and other staff members may stop in to read the Site Suggestions category and to review specific threads as requested by the moderation team. These are staff who usually do not post on the forum, but are around reading from time to time. A large group of staff members have moderator abilities on the forum and can step in to assist with moderation if the volunteers need help.
Create a Support ticket here.