Hey! Since I’m a new seller, I’m still not completely sure how some things work, despite having searched for this info before I opened this thread. I have 3 questions regarding revisions:
- What exactly can be considered a revision? Does it stand for an upgrade/modification of the original delivery, or is the buyer entitled to request that you do the task over again completely different? (even though you complied to all of his requirements).
I read an older response that you, as a seller, can decide what a “revision” means, but if I refuse to redo everything from scratch, wouldn’t that lead to a negative review?
If I - as a seller - got the order by sending a customized offer to the buyer through buyer requests and that offer included 1 free revision, is it enough that the buyer asks me via message to do the revision, or does he have to click on the free revision option in the offer in order for that revision request to be “official”?
After delivering on time and then having waited for 7 days for some feedback/rating/any kind of answer, the client just popped up now and said that what I delivered doesn’t fit him and asked for that free revision. During this 7 days period before his recent message, the order had been automatically marked as completed.
My questions here are: if he still remains unsatisfied after the revision, can he request for a refund or cancel the already completed order? If the order has been marked completed automatically, can he still leave a review?
Sorry for the n00b questions, this is my first order and it would really help me to know how to handle this situation professionally while still having some safety measures. Thanks in advance for your answers!