Please be patient. CS will respond if and when they choose to. In the meantime, I can say this – whether you wish to hear it or not: Sellers are not guaranteed placement in the Fiverr search results. Good sellers earn higher rankings. New sellers have to work hard to establish a ranking. And bad sellers usually drop off the list due to their own actions.
Promote your gig elsewhere online, and treat your gig like an every-day business. Don’t expect Fiverr, or the Fiverr search results, to make you successful. You have the ability to build your own success through hard work, and good marketing. If you choose to do the hard work every day, you’ll most likely find success. If you sit back and expect the success to come to you for free, you’re probably not going to do well here on Fiverr.