Fiverr Community Forum

Quick question for pros

If my gig has 1 day delivery, and someone ordered (countdown starts)
But the buyer is not responding. Should I let it run out and wait for a customer service cancellation even tho they respond after 2 days?
or dispute it and let my order completion rate decrease?

3 Likes

If you do not submit the work, it will automatically decrease your completion rate no matter what route you take.

Continue trying to contact the buyer to gather the information needed to complete the order. You can also try requesting a time extension.

2 Likes

Thanks for the reply!, but there’s no work to begin with :sweat_smile:, because he didn’t upload any file to edit. I’m still waiting for his reply tho

If buyer provides you with the requirements, you should deliver before the countdown ends. If not, order should not get started if you bind your gig properly using requirement section.

2 Likes

Thanks for the reply heda :innocent:
He seems to continue without uploading any file, tho my gig required to upload a file. before starting an order. I still have 1d6hrs tho, I hope he replies, and attach a file :frowning:

1 Like

Just received an update and the order is done! thanks for your help guys! :innocent: