Fiverr Community Forum

Random Bulk Cancellations

Just had 5 (!!) orders due to be delivered this week to buyers auto cancelled at the same time by customer support. I’m assuming there’s been some kind of account issue as the profiles of all 4 buyers have also vanished. I’m guessing through some sleuthing that it may have been the same buyer with different profiles (no idea why they would be ordering that way, at least two of their buyers were top rated and they all had fiction requests in different fan areas).

My issue is this has royal messed up my 100% completion rate and it doesn’t seem like fiverr CS will do anything about it. I’ve worked my guts out to never have a cancellation and now I’m facing negative impact through no fault of my own.