Jump to content

Rating Sellers: Thumbs Up or Thumbs Down [ARCHIVED]


musiclover

Recommended Posts

Hey buyers! I thought I would take the time to give you a quick suggestion. When you leave your feedback on a gig, it’s best to provide as much details as you can about your experience.



As sellers, we appreciate your positive (thumbs up) feedback, even if its just a quick “Great job! Thanks!”, but we also love a more detailed review as well.



Think about these questions while writing your review:



What did the seller do that I liked?

How was their customer service skills?

Did they reach my expectations?

What tasks did the seller do for my project?



By writing a detailed review, you’re not only helping potential buyers make a decision to buy, but you’re also helping the seller to know his or her strengths and weaknesses.


Negative Reviews


These particular reviews really hurt sellers, not just their rating but their feelings as well. There's nothing worst than dropping below a 100% rating. Before giving a seller a negative (thumbs down) feedback, try contacting them first and express your concern. Give the seller the opportunity to revise your order.

Also, keep these questions in mind:

Did the seller actually do what his gig description says?
Am I unhappy because its not what I thought it was or am I unhappy because I didnt get the results I wanted?
Was the seller at fault or was I at fault for the final outcome?

Sometimes sellers get negative feedback even though they delivered EXACTLY what was advertised. If they were friendly & prompt, shouldn't they still get a thumbs up along with your concerns.

-Nakita
Link to comment
Share on other sites

This is a good post. I just had a negative review from someone who didn’t even read my report because it had “too much information.” Well no wonder he got no value from it! Customer service won’t remove his negative review without MY getting this buyer’s permission. I offered twice to help him implement my product but he’s "over it."



I’m kind of new here but this is disappointing considering how much work I put into my product.



From now on I’m ignoring negative reviews altogether and discovering value for myself. Complaining is easier than success.

Link to comment
Share on other sites

  • 10 months later...

I know this is an older thread but it seems to pertain to my issue and I’m trying

Not to leave a negative review…

I ordered a gig for a logo and the seller delivered a logo that looked nothing like what I ordered. When I asked about it she said the one I wanted was extra because it had color ( vs b&w), and that the information was listed on the gig page…but it wasn’t and I sent her a screen shot showing her that. She agreed and understood the mistake on her end and delivered the correct gig, I’d like a modification, but because I already requested a modification (for the wrong logo altogether, through no fault of my own) it’s not giving me the option to request a modification the the gig, I can only leave positive or negative feedback. I’ve contacted the seller asking about the modification but haven’t heard back, and it looks like I only have 3 days from when the gig is delivered to leave feedback before the gig is closed. I’m trying not to leave negative feedback , but she’s not answering my message and I’m running out of time.

What would you recommend I do?

Link to comment
Share on other sites

I have a seller who hasn’t made any communication attempts to me and the order is supposed to be delivered in 4 hours today. While I don’t even know at this point if my order will be delivered on time, I am unhappy with not having ANY acknowledgement from her since receiving my order. If she is behind or whatever I would just like to know. I expected a response from her last night as her response time says 18 hours, but I didn’t get a message. With 1k plus reviews all positive and only 6 negative I would hate to be another negative reviewer from her. I just messaged her now asking if it was even being worked on. This is complete opposite customer service from what I receieved from the first person I purchased with.

Link to comment
Share on other sites

  • 4 weeks later...

I responded with a negative review. The work was crazy, not sure what was going on. I mentioned that he tried but he made up stuff that was NOT real for our website. He quickly replied and offered to give us back a refund if we take back the review, and also told us that he did not write the seo paper his friend did, and he was mad. I am thinking WTF of course…I said I would be happy to take back the review, if he refunded the money, which he did…Now I don’t know how to take back the review. Can you help…Thanks

Link to comment
Share on other sites

  • 4 months later...
  • 10 months later...

I asked for a business card, sent everything the seller needed - specific examples of the style look and feel I wanted. I was also told I would receive the same day. I did not, I got the next day. It was unusable and NOTHING like what I wanted. This seller is rated 100% and a top seller, first on the page! He said talk to me if you don’t like it, just don’t give me a bad rating. OK, we talk about starting fresh. I send more similar but specific examples of what I’m looking for. I get something even WORSE in return. I was told, I’d have replacement in a few hours, it took another 28 hours. I finally said fine send the files because I wanted to end the misery. I would never use those files. When I commissioned the job I said I need the job in a day because they have to go to print to have by the weekend. Now I have wasted two days with this joker (oh yea, the first design was from a template taken off of deviant art.com) and either design I could have done myself. I use fiverr in the interest of making the best use of my time, but I know photoshop and know how to download and use templates too! Now to rush the print job and find a new designer to have my cards by the weekend will cost me so much more than anticipated. It was not a good experience.

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...