A buyer ordered my Basic package and then asked me to perform work associated with my Premium package. I explained that the work required couldn’t be performed and that the buyer would need to cancel and order the Premium, or accept less work. I tried to cancel three times and each time they declined and requested I complete all of the work - one time they offered a tip to make up the difference (something I’m not prepared to gamble on). The other two times they simply argued with me.
I contacted Fiverr Support and they repeatedly said I was in discussion with the buyer about providing more work (even though had they read the conversation, the seller was clearly just repeating the conversation over and over.)
Over the course of this, five days lapsed during which time my gig became very late. Then the buyer cancelled giving 1 star feedback because I was late!!!
I highlighted this to Fiverr and they’ve responded saying the buyer had every right to cancel because the work was late and that I couldn’t solicite the buyer to remove feedback because it’s against policy.
So annoyed! Not only was the buyer being totally unreasonable but Fiverr Support has been beyond useless in helping me. The only way to have avoided this situation was for me to provide Premium work for $5!
Has anyone else experienced this?