Reaponse rate - problem or what?


#1

For the third month in a row, response rate is something that is f*cking my level. Please fix this annoyance. I’m answering to every message and i can’t make response rate go higher than 87%. I’m 100% sure that this feature is buggy, but i’m also sure that you won’t admit it.


#2

I always let customer support know if my response rate drops for any reason. Sometimes I have overlooked a message and not answered it, so if this has been a problem for you, have customer support take a look at it for you next time it drops for no reason. They can probably let you know why this keeps happening.


#3

Well, it’s not dropping for no reason, like in your case, it’s stuck at 86% for months and customer support is ignoring every ticket.


#4

I had the same problem… on mobile the information is misleading. Plus by ticket you dont get too correct information. Just after reading this page: https://sellers.fiverr.com/en/article/response-time-rate-faq I understood that you need to reply in 24h. Orelse it will be marked as non-response.

And I was even replying on 24h (I though) but there was some problems with the app and I dont receive all the notifications, and therefor some of them got forgotten. Since I receive a lot of replies in the same day, without notification working at 100%, it will drop the %. And its not too much fair because, if in the last 60 days you received let sat 20 replies, and you forgot to reply 3 of them, then you’ll have 85%.
So you’ll need to receive at least more 10 replies to get back to 90%. So yeah, if you’ve not many replies it will be very hard to change… Good luck with that!