Story time: I offer since some weeks a few services on fiverr and ALL of them are really good and not some garbage.
I really try to be extremely fast with my responses, polite, understanding and always overdeliver, but yet I received a 1 star rating, because a buyer thought my service was “low quality”.
Nearly a dozen people have buyed the service on other platforms outside fiverr and ALL of them were very happy, because the service is really good and yet I received this low rating.
What can I do about this? It was the first rating that this service received, therefore I deleted it, but it still is very frustrating…
I KNOW for sure that this service is amazing and not low quality. I offer some similar services that are lower in quality and even there the buyers are very happy, because I still offer a great end result.
The buyer even gave me a 1 star on communication… I delivered on the same day and he didn’t even ask me anything!
How can the communication be bad then?
I really don’t know what to do… I thought offering high quality services, overdelivering constantly, replying fast and polite, would be enough, but some people can’t be satisfied and therefore destroy the ratings and reputation of sellers…
Have you ever experienced something similar? What have you done?