Recently in the last 40 days I have received two terms of service violations.
It was my fault that I had not read Fiverrs terms of service.
As I said I was not aware of the fact that I was violating Fiverrs rules.
The first violation occurred when a buyer asked for a refund after 10 days directly to fiverr citing that I was not responsive to the clients messages even though the order was completed days ago.
The second violation happened recently when I unknowingly tried to refund a client with the gig amount as the client said she is not happy with the finished product. So I accidentally asked for the clients paypal so I could pay back. Not knowing that this is in violation of PayPal terms of service.
My fiverr profile has been demoted from level2 seller to level 1 seller.
Please advise me on how I can build my profile to level2 again and also please share your opinion if my profile is under threat of being banned from fiverr right now adding if I keep my best behaviour forward from here.