New Here and I made my first order. I purchased the premium package they offered and it included multiple items. Once we settled on the final logo I approved it. It immediately said it was completed and the final logo was marked as “Here’s your delivery”. However, the only thing was the different concepts, including the final choice, no longer has a watermark and it was a PNG file.
Is there somewhere else I’m supposed to go to download the other items? I’m normally more tech savvy than this but I can’t find the files. I tried from both the app and the computer. I have reached out to the seller. That said we are on different time zones and figured it wouldn’t hurt to ask while I wait.
In case this helps with where it may be, it included:
Printable Resolution File
Social Media Kit
Lastly, the Logo Transparency would mean the background would be transparent correct? Lol. I’m assuming so but just checking.
Thanks for any help.