Reconsidering a Negative Comment

[magellon]

One of my buyers added a negative comment after 2 months of delivering. When asking him for explanations and assuring him that I have delivered his order in a professional manner, he agrees to reconsider his comment and asks me to walk him through the process. Can someone tell me what to tell him?



Thanks for your help ^:)^



John (magellon)

[alliemadison12]

If her can’t go in and edit it, the only way to change it is to contact customer support. The buyer can contact CS, or you can and CS will be able to see that the buyer is willing to remove it.

[ozzieuk]

Hey John



This video I made a while back should help



http://www.youtube.com/watch?v=SZMtTvRQq3A&feature=youtu.be



Regards



Wayne