Exactly 2 months ago, I had a terrible experience. A customer who gave me back to back 5 starts went ahead and cancelled it. The aftermath of that was expected.
- I got a warning.
- I realized that VID Buyers have insane refund powers.
- I lost my gig ranking, impressions and perhaps all my visibility.
I have written about it in detail here.
Now, my impressions are back to the old days. My top selling gig is once again at 2K to 3K (per month). I dont know if that is a huge number, but its definitely better than 300 per month.
So, here is experience / tips for folks who may have had similar cancellation related experience.
60 days waiting.
I always felt like Fiverr has a 60 day window for evaluating things. Wherever I see, I keep seeing these words ‘60 days’. It may be coincidence, but, the gig impressions started rising, and going back to the old level, immediately after 60 days.
So, I was not active on Fiverr, and did not depend on Fiverr all that much. I simply waited for 60 days to get over.
Say No To Some Clients
Another thing I started doing is to start saying no, more and more. On other platforms, this is not a big problem, but on Fiverr, buyer is king. They can literally say anything they want, and get refunds, even after five stars and even after 14 days. Especially VID customers.
So, I have actually started avoiding VID customers. I noticed that many VID customers are less polite and more rude. They don’t want to explain what they want clearly, and simply want sellers to take their order and then given them many many revisions.
One VID customer, kept on asking again and again to help. I kept telling him, please find another seller, I am not right for you. But he kept messaging me again and again. Finally, I was like, okay, I will and sold him a small order. He was literally the worse buyer. He constantly kept changing his requirements, constantly extending the hours. No matter what I do, he could not be satisfied. Even now, I am scared that he will go and ask for refund, and Fiverr will give it to him.
So, choose your clients carefully. Ask maximum questions, set expectations and only then take order. Some clients (like this VID person) will even get bored.
They will say something, “How many questions you are asking? Just take my order”
Dont fall for such things. Be firm, and only accept orders where the client is extremely clear and it is all documented in chat. VID customers know that they can just go back to support, say that order was not properly completed, and take refund.
Ultimately, as I keep saying in every post, ensure that you have freelancer presence on multiple platforms like Fiverr. I was able to stay away from Fiverr from 60 days (now, I am again getting orders every week, so I am back now), because I have other options.
Hope this helps.