I was recently reduced from a Level One Seller. My analytics indicate that this is because I have responded to less that 90% of my inquiries. This is totally bogus.
To the best of my knowledge, I have NEVER not responded to any single inquiry. I have very good manners and would never act in such a boorish fashion.
That said, although I do report it, I DON’T respond to obvious SPAM. Am I being punished for NOT doing so.
An explanation would be appreciated.