Fiverr Community Forum

Refund after completed order

Hey,

I’ve got a buyer where the buyer wants a refund. The only problem is that the order was automatically completed. How would I do a refund?

Greetings,

5 Likes

Please see:
. fiverr.com/support/articles/360010452537-Cancellations?segment=seller
. fiverr.com/support/articles/360048873834-How-do-I-cancel-my-order-and-get-my-funds-back?segment=buyer
. https://www.fiverr.com/support_tickets/new

1 Like

If it can, please try to communicate with your buyer and try to finish it using Fiverr chat.

Why are you refunding for work you have completed? If they chose not to make this request sooner, then it’s on them to wear the cost now. DO NOT REFUND :slight_smile:

You can offer to something at a discounted price next time perhaps but dont refund anything.