I have come across a situation where a buyer ordered an add-on by mistake. I have already completed the original order but now she does not want the add-on. I think it would be very handy in the modifications in the resolution center to be able to not only apply new add-ons but also to remove them. Has this ever come up for anyone else?
Partial refunds are a topic that come up every once-in-a-while here on the forums, though there are more frequent topics.
You’ll have to cancel and make another order.
Some may say you can offer to do something else instead of that that add-on, but that would mean you didn’t meet the contract, which could present issues.