Fiverr Community Forum

Refund an Add-On without cancelling a Gig

I have come across a situation where a buyer ordered an add-on by mistake. I have already completed the original order but now she does not want the add-on. I think it would be very handy in the modifications in the resolution center to be able to not only apply new add-ons but also to remove them. Has this ever come up for anyone else?

2 Likes

Partial refunds are a topic that come up every once-in-a-while here on the forums, though there are more frequent topics.

1 Like

Unfortunately no. :sleepy:

You’ll have to cancel and make another order.

Some may say you can offer to do something else instead of that that add-on, but that would mean you didn’t meet the contract, which could present issues.