Fiverr Community Forum

Refund (Cancel gigs)

Hi! I am a buyer and my gigs got cancel because the seller can’t deliver the project. I would like to withdraw the shopping balance(personal balance) so I can give this money back to my project manager. I do not how to contact customer service other than posting on the zendesk. It seems like no one reply to my question there.

Thank you,

They usually respond within 24-48 hours.

I see. Thank you so much.