Fiverr Community Forum

Refund help, not sure what to do

Your Fiverr Experience
#1

Hey all.

My account got temporary disabled (first warning) because I had went to PayPal to dispute the orders.

I have since closed the dispute with PayPal. But now I can see the orders have been cancelled by fiverr.

When I check my balance it just says £0.

Does anyone have any advice? I’m just kinda worried that I’ve lost £412 :frowning:

I’m so disappointed, I’ve literally never had any issues with fiverr for years until now

#2

Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation of these Payment Terms. Doing so may get your account temporarily or permanently disabled. Note: Once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.

The above is from the Terms of Service: https://www.fiverr.com/content/payments-terms-and-conditions

#3

The thing is, PayPal didn’t give me the funds at all.

So I just want to be clear, because I done that I’ve lost the money?

#4

Suggest you take this up with Paypal.

We are just buyers and sellers on the forum.

#5

Already have and they won’t.

Thanks for the advice anyways.

#6

Here is the link for Customer Support: https://www.fiverr.com/support_tickets/new if you need further help.

#7

Thank you for this, I’ve done this and it’s been assigned to an agent.

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