Fiverr Community Forum

Refund impossible HELP

Hello. Today my order was canceled. I got I’m notification that seller has been deleted. So I got the money refunded on my account.
However this money is not available for withdraw. How can I withdraw my money? Please help.

  • Fiverr does not automatically refund payments made for cancelled orders back to your payment provider. Funds from order cancellations are refunded to the buyer’s balance as credit and are available for future purchases on Fiverr. Funds returned to your balance from cancelled orders will not include service fees paid.
  • Deposit refunds, when available from the payment provider, can be performed by our Customer Support team. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund from their account which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee. If any service fees were added at the time of purchase to create a new order, the service fees from that payment will not be refunded along with your deposit.

The above is from the Terms of Service which you will find at the bottom of the Fiverr main page. You will also find a link to Customer Support there. They will be able to help you with this.

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