I received a refund from the seller on mutual terms and fiverr has placed the refund into fiverr shopping balance.
I would like the balance to be refunded back to the cc or the paypal account it was purchased from.
Taken from Fiverr’s Terms of Service “Fiverr does not refund payments made for cancelled orders back to your payment provider automatically. Funds from order cancellations are refunded to the buyer’s balance as credit and are available for future purchases on Fiverr.”
It will always stay as Fiverr shopping balance, unless you dispute it with your credit card provider or Paypal account then you’ll get the funds back. But this will also cost you, because Fiverr will ban you from the site and you wont be able to use your account again.
If you pay for a gig with your balance from sales, and get a refund, it will go back into your sales balance. From there you can withdraw it into Paypal.