Hey, this is my first time using fiverr. I paid someone $300 for animation of graphics I provided, as well as UI and web design. They took it upon themselves to create new graphics that are of poor quality and don’t incorporate the specific elements I sent them to use.
I have received the first draft / layout of the site after four days, and I am absolutely underwhelmed by what I received. I discussed the aesthetic / style I was after with the seller, and they agreed that they understood and could create a site in this style. Additionally, they sent me a link to a particular project of theirs, and that was supposed to be the model of my site. It looks nothing like it, and I question if they even made it.
I sent a refund request over a number of concerns, and I’m waiting to hear back from the seller. Ultimately, I’m concerned that they will not refund. I read that fiverr does not refund for quality of work, but if I was told they made “x” website and that my project would look similar but does not, does that count as a form of deceit?
Does anyone have any suggestions on what to do other than wait? I do not think there is any resolution with the seller, since they have not provided the caliber of work that they told me they would.