Fiverr Forum

Refund to my paypal

when i cancel an order i cant gut full refund to my PayPal?
is it stay always when i buy as a balance

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From Fiverr’s Terms of Service:

"Fiverr does not automatically refund payments made for cancelled orders back to your payment provider. Funds from order cancellations are returned to the Buyer’s Fiverr Balance and are available for future purchases on Fiverr. "

" Deposit refunds (i.e. refunds directly to your payment provider) can be performed by our Customer Support team, based on the Order’s original payment amount and currency. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund, which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee."

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how do i ask for that kind of refund
are there live chat or something ?

You need to contact Customer Support.

Here is the link: https://www.fiverr.com/support_tickets/new

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