Fiverr Community Forum

Refunded Payment Not Showing in Fiverr

Unfortunately, the transfer of payment was unsuccessful.
I talk to Payoneer team several times, according to payoneer the payment was sent back to fiverr. But I can’t see that payment in my fiverr account.
Please advise.


can you explain what exactly happened so we can help you more

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If you couldnt withdraw your money no matter. That fund in your account yet :slight_smile:

Only CS can help you.
There is no user in the forum who can help you with this.

I withdraw the payment. and then in Payoneer while the payment was in process I accedently deleted the bank account and added another. later I received an email from payoneer that you ther transfer was unsucessful. then i called the payoneer.

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First of all you should not touch anything when your payment is transferring to your bank thats cause the problem the payment got reverted to fiverr .
you will need to contact customer support tell them what happened they are the only people that can help you now