Fiverr Community Forum

Refunding my Paypal

Over the weekend I made a large order. After this, no communication occured with the supplier. I then saw the account I hold showing the money back and the order was cancelled.

I just cannot get this money back to my Paypal account. Can you please tell me how I get this back to Paypal as I cannot see at all where this option is on the system!

Colin

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You will need to contact Customer Support: https://www.fiverr.com/support_tickets/new

If you read the Terms of Service at the bottom of the Fiverr main page the refund policy is explained in detail.

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