Fiverr Forum

Refunds and Credits


#1

Hello, I placed an order for a gig and the seller canceled. I got the money back to my fiverr account as a credit but when I try to purchase other gigs, I couldn’t use the credit. It’s charging my paypal without using the available credit.
How do I use the credit?


#2

If the gig you are ordering costs more than you have in credit then Fiverr does not use the credit you have - annoying right?
What you can do in that situation is contact the seller and ask them to send you a custom offer for the amount of credit you have and then send you a Custom Extra for the balance to bring it to the right amount.
Most sellers will be aware of this but if they query it then you could just link them to this thread so they can see it is not an attempt to scam them :slight_smile: