Wow, I’m a bit late to the reply game here, it seems.
I don’t know how you’d like me to prove that I’m a real seller or that Fiverr is legitimate and the such. I’m sure any documentation that I could provide you (my blog which links to Fiverr, my Paypal statements, my own personal records of orders and audio files/writings produced with 100% originality) would be shot down or judged to be fraudulent. Ah well, I can only provide you with information and if you choose not to use it to your advantage, I suppose that’s not really my fault.
Still, I’ll make another effort even if your mind is too made up to be changed.
Firstly, in regards to finding a better seller… Your money is already a credit on the site. You aren’t “sending whoever runs this ‘service’ [your] money” because it’s already here. So you may as well take advantage of it. Though, for the sake of my fellow sellers, perhaps that’s not the the best advice.
But, as you won’t take it, we’ll go over how to get your money back:
As fonthaunt replied earlier, Customer Support isn’t an email, it’s a ticket. It is real, as I’ve dealt with them multiple times (I can show you the emails, though I suspect you’d claim the screenshots are photoshopped or otherwise altered) and, as I said earlier, they are humans and take time to work. In any of our posts which say “Customer Support” the words “Customer Support” are blue in color; clicking them would take you to a page from which you click another button to submit a ticket. Perhaps you’ve struggled to find that button; here is the link from which you may directly submit a request, not extra buttons required: http://support.fiverr.com/hc/en-us/requests/new Remember to be polite; harassment will not get you anywhere. If you feel you cannot judge the tone of your message adequately, perhaps have someone else give it a once over to ensure there isn’t much attitude in it. Simply state that you attempted an order, it didn’t pan out, and that you’ve decided not to continue using the Fiverr platform and would like to know how to facilitate the credit withdraw into your account.
Regarding your threats of legal action:
Fiverr is not a US based company; I believe they are based in Israel (could be wrong, but it’s definitely not the US) so if you feel like talking to US officials, feel free… but recognize that you’re not going to get very far and that, honestly, “the authorities” or whomever probably don’t care, especially about a few dollars. I am assuming, of course, that you were not naive enough to spend hundreds of dollars on a site you had never used before. Then again, as you didn’t read the Terms of Services enough to understand how refunds are delivered and neglected to research the website before using it, maybe you are out more money than you’re willing to throw away. Perhaps, even, you’re out enough money that dealing with and paying for the legalities to get your refund deposited into your account is worth it.
But more likely, it would seem to me, is that it is “the principle of the thing” which is frustrating you. It appears you were unaware that refunds are in Fiverr credit which are not easily withdrawn and you feel gipped. Alas, that is not Fiverr’s fault. I am legitimately sorry you had a bad experience on Fiverr but it seems that the entirety of your poor experiences with this website (from the original seller to your refund) were due to your lack of research. Had you chosen a more competent seller or read the Terms of Service or even read reviews of Fiverr from around the web, your knowledge base would likely have provided you with enough information to make a different decision. Namely, to not use a site which processes refunds as store credit or allows anyone to sign up as a buyer or seller.
Go ahead, take this up with any legal authority that will listen. Fiverr has been around for a few years now and has completed millions of transactions. The same exact situation you are in has happened before and Fiverr is still here. Your complaint in AZ is not going to shut it down because there is no fraudulent activity. It is not fraud to return funds as store credit, which is what you blindly agreed to when you signed up. Let’s not continue the stereotype of an entitled American who can’t take personal responsibility, shall we?
Best of luck in the rest of your endeavors, Fiverr-related and not.