Fiverr Forum

Refunds on Fiverr


#1

I’ve recently had a seller cancel because they couldn’t do the job. The money has gone into my Fiverr balance rather than back on my card. Is there a way of transferring it back or am I now stuck having to use it on here? It’s a substantial amount of money that I’d rather be refunded for properly. They didn’t refund the service charge back either! Help anyone?


#2

Oh! that’s unfortunate. You may reach out to Fiverr Customer Care with mentioning cancelled order reference.


#3

Hi, there!

When an order is cancelled. The funds are put into your 5r account shopping balance for future purchases.

You can read the applicable deets here. :arrow_double_down:

https://buyers.fiverr.com/en/article/order-cancellation

:fleur_de_lis: You can reach out to Customer Support to request the refund back to the original payment method.


#4

You will never see that 2$ processing fee ever again. They will not refund that to you.

However, if you hire someone using the funds in your account, I do not believe you have to pay that fee again.


#5

Please contact support, without their help and the decisions they take, actually, we have nothing to do at all.