Fiverr Community Forum


I’ve received my gig back and its nothing like what I ordered, including using a style I side I didn’t want and couldn’t have. I even provided examples along the lines of what I was after and an insight into the industry I am in.

How do I go about cancelling the order and getting a refund?

Simply explain this to the seller and that you’d like to mutually cancel.

The seller can then initiate a cancellation request for you, which you then accept and your funds will be returned back to you.

There should also be an option on the order page for you to initiate the cancellation request yourself.

Go to you order’s page and select the tab “RESOLUTION CENTER”. There you should be able to see an option to request a mutual cancellation.