I have stated in my gig in bold, and in gig requirements that I don’t provide video testimonials.
Even so, every few weeks somebody orders a video testimonial from me anyways. I always tell them I can’t deliver, it’s against ToS, I won’t cancel because it affects my seller rating, and offer to rewrite their script for free.
Enter Buyer: Sends a testimonial script. Agrees to let me rewrite it. Says he wants a “home background” nothing more, nothing less.
A couple of days later, he’s sending me intros and outros for his video. Demanding multiple edits and deliveries. The videos have watermarks, so I tell him how to send them to me without watermark, but he doesn’t do it.
I go ahead and deliver his order, writing in the comments that I don’t have the intro and outro to add but will add if he sends them to me.
For a variety of reasons he didn’t bother to communicate before ordering the video he isn’t happy with the delivery, key among them, he wanted a specific filming location within my home, but didn’t bother to tell me that. I’m on vacation now, so not much I can do. I first explain to him firmly that he hasn’t paid for or even requested any of these extra services, then offer to reshoot for him for free when I’m back. Instead he contacts support calling me abusive. I contact support and they say “I’m fine and my delivery is fine”
10 hours later, I’m demoted, I’ve received a warning for “manipulating my buyer” What does that even mean? They won’t specify how I manipulated the buyer by offering free services either.
Come on Fiverr. I follow your policies to the letter. This is absurd. I guess I’ll report my buyer to the FTC and stop making money for the next 30 days.