Hi guys! i just decided to tell a buyer to GO AWAY, in a nice way! she was very annoying and i knew that if i went on she would not have been satisfied and well i do not want a bad review. Can we refuse an order?
Yes, you can, but it may result in your gig going down in rankings.
Of course you can, just tell them no, or cancel if you are not comfortable with the job, or if it violates TOS, common decency or common sense. Fiverr does not own you.
You’ll find some buyers to be annoying. I have a few myself, but sometimes you get the feel for who they are and you can work with them in spite of the annoyance. But if they are causing constant stress and anxiety, it’s not worth it. You can decide who you do business with.
i understand, but she felt like bad news before we started. is not better to have my gig go down in ranking than a bad review?
With cancelling the order, the chances are 100% that it will effect your gig’s ranking, and if she orders, the chances must be 50% at maximum that she will leave a bad review. You decide! Many rude buyers don’t leave a review, good or bad.
i did my best to make her comfortable and i assured her i knew what i was doing but she kept on being negative and i just decided NO! she will be bad news!
Then you have the right to refuse service and cancel the order.
I am usually very nice and i always say the right thing but this just felt wrong!
Thank you all
Why not. I rejected more than 50% of the requests each day
superrr thank you !!!
That is always worth listening to. If you know they will be trouble, tell them no before they order, cancel if they do. You can always say you are too busy…done.
Like any business, you will find bad buyers on Fiverr. Just walk away. let them know, politely that it’s just mot something you can fulfil and get on with your life - save your energy for the great people on Fiverr!
I think it’s best to cancel a gig if you get a bad vibe about the buyer. Every time I get a bad-news type buyer and go ahead with the order, I regret it!
I tell people I can’t help them all the time. I get all kinds of strange requests and annoying messages. I put up with a lot as it is, but when they make me start to become very annoyed it’s time to tell them to find another seller.
I don’t think that is possible.
As much as I don’t like turning potential buyers down (besides doing what a love, I work to make a living) there are cases where a big red flag is raised. It’s either an arrogant attitude, or that they demand additional services for free or questioning my guarantee (which to be honest is pretty clear - full refund in case of dissatisfaction no strings attached no questions asked) or the fact that no matter how clearly I explain processes and policies and how in detail I answer all their questions they keep asking me the same thing again and again… And again!
I second the opinion that we are bosses of ourselves and we are free to accept or deny any order or inquiry for work. Personally speaking i’ve completed approximately 400 orders so far. I have turned down a mere 5% from orders already placed bassed on the above-mentioned reasons and frankly I witnessed no issues whatsoever in regards to ranking, clicks, inquiries and orders. Customer support has always being very assisting in canceling orders for me when my explanation has a Logical basis with clients who don’t accept no for an answer.
If you have done everything in your power and the customer is still not happy, ask to cancel the gig. It’s better to lose the money and go down the ranks a bit than have a bad review.
I have canceled some gigs myself but I build up my rank with more orders and more reviews.
Thank you. I am new to Fiverr. This is my first refusal and I hate refusals but I have dealt with one other arrogant buyer and it took to much energy out of me for nothing! Everyone else so far has been great.
Thank you again.
One of the most important things is to feel comfortable as a seller while you are working with a specific buyer, because if you don’t that will affect you psychologically and your work too for sure.