I’m not sure how the full process works so please correct where necessary.
- After a gig is delivered, the buyer has the option to ask for a “Modification”
- A modification on the buyers sides appears as the seller “Rejected the order”?
- Therefore the seller is asked to to a “Modification” and “Redeliver” the order?
Here’s the thing with this redeliver and modification that I’m experiencing:
The modification is generally something very simple where the buyer can simply inbox me and I’ll correct or clarify it. When I receive this modification/rejection for modification it now says that the order is “LATE” when I delivered on time, the seller has waited almost the three day waiting period before responding at all then I get that.
How or why is fiverr now considering this order “LATE” and is it affecting my rating now (potential disaster)? There is no way the order should be considered late as it was delivered “on time”.
Is anyone else experiencing this? Has anyone contacted customer service and what was their response? I just messaged them about this because it has happened three times now.
Also, we already have to wait the 3-4 days for our funds to begin the release process, now with this redeliver the 3-4 day process starts over again. How does all this make sense.
Before anyone says “deliver quality…” again, I’m not have a problem with my products I’m delivering, the sellers are basically asking question or clarification on something that they missed.