REJECT Buyers INSTRUCTIONS


#1

I think it would be a good idea to have an option to REJECT the buyers instructions in order to STOP the count down of the time clock when the required information is incomplete or hasn’t been left at all.



It is very common for a buyer to place the order and then say something like, “I will get the information to you tomorrow” or “I will send you a script once I get the voiceover back from another seller” etc…



This is especially frustrating when someone orders an Express gig. Most buyers are not on Fiverr or checking their messages all day like Sellers do, so they may not even get your message for a couple of days and in the mean time your order is getting closer to the deadline and you can’t even start on it with missing information or in some cases no information at all…



Many times, this can result in having to cancel an order… Which makes us Sellers sad : (


#2

agreed!


#3

This has happened many times to me too. What I do is, message the buyer every 3-4 hours, telling them that they have to send me the instructions to start working and I will have to close the order in X hours because it will expire.



If a buyer sends me the info I need, and I send him a draft but they never reply to tell me if they like it or not, I notify them that I must close the order, deliver the order, and wait until they’re back. After that I send them messages telling them that I’ll be here when they come back.

I’ve never had any problem with this method so far, but there’s always a chance that someone will leave a negative review.

I sent Fiverr a message a few months ago explaining the situation and asking for a ‘pause gig’ option. Hope they’ll do something 8->


#4

Yes, this is a good not only a suggestion, but a necessary improvement.


#5

Yes, I completely agree - this is a similar concept to my ‘Name and Address Form’ in another post - just add extra sections to the form as you need them - when the customer completes it, the clock starts ticking - that way nobody gets sad :slight_smile: I get a LOT of customers who don’t add their shipping details - and then complain when the gig is late (and don’t check their email for a week !)


#6

This just happened to me. Got an order from a confused buyer and they wouldn’t send the required information in time.


#7

This is a TERRIFIC suggestion! I actually have my delivery times extended longer than they really need to be solely for this reason. Because it happens THAT much. I would say, that I have to follow-up with at least half of my orders because they either have not submitted the instructions I requested (for similar reasons as @deaun1 stated) or because they are underpaid for the work they do submit. All of which eats into my time to be able to complete the gig.


#8

Yes, that would be a very useful option to have.



I often have buyers who place an order and then aren’t completely sure about what do they want me to design (I have a graphic design and video editing gigs), so I then have to suggest what would look good and wait for them to reply (to tell me do they like the design ideas that I suggested) before I could start working… and sometimes, some buyers need several days to reply.



So it would be very useful if there was some option to pause the countdown if the buyer didn’t provide everything that is needed to start working on his order right away.



Maybe that option should have some nicer name than “reject buyer’s instructions”… maybe it should be called “buyer’s instructions are incomplete”.


#9

Yes, that would be a very useful option to have.



I often have buyers who place an order and then aren’t completely sure about what do they want me to design (I have a graphic design and video editing gigs), so I then have to suggest what would look good and wait for them to reply (to tell me do they like the design ideas that I suggested) before I could start working… and sometimes, some buyers need several days to reply.



So it would be very useful if there was some option to pause the countdown if the buyer didn’t provide everything that is needed to start working on his order right away.



Maybe that option should have some nicer name than “reject buyer’s instructions”… maybe it should be called “buyer’s instructions are incomplete”.


#10

Yes, that would be a very useful option to have.



I often have buyers who place an order and then aren’t completely sure about what do they want me to design (I have a graphic design and video editing gigs), so I then have to suggest what would look good and wait for them to reply (to tell me do they like the design ideas that I suggested) before I could start working… and sometimes, some buyers need several days to reply.



So it would be very useful if there was some option to pause the countdown if the buyer didn’t provide everything that is needed to start working on his order right away.



Maybe that option should have some nicer name than “reject buyer’s instructions”… maybe it should be called “buyer’s instructions are incomplete”.


#11

Yes, that would be a very useful option to have.



I often have buyers who place an order and then aren’t completely sure about what do they want me to design (I have a graphic design and video editing gigs), so I then have to suggest what would look good and wait for them to reply (to tell me do they like the design ideas that I suggested) before I could start working… and sometimes, some buyers need several days to reply.



So it would be very useful if there was some option to pause the countdown if the buyer didn’t provide everything that is needed to start working on his order right away.



Maybe that option should have some nicer name than “reject buyer’s instructions”… maybe it should be called “buyer’s instructions are incomplete”.


#12

Yes, that would be a very useful option to have.



I often have buyers who place an order and then aren’t completely sure about what do they want me to design (I have a graphic design and video editing gigs), so I then have to suggest what would look good and wait for them to reply (to tell me do they like the design ideas that I suggested) before I could start working… and sometimes, some buyers need several days to reply.



So it would be very useful if there was some option to pause the countdown if the buyer didn’t provide everything that is needed to start working on his order right away.



Maybe that option should have some nicer name than “reject buyer’s instructions”… maybe it should be called “buyer’s instructions are incomplete”.


#13

REJECT Buyers INSTRUCTIONS is very important. I lost the EXPRESS just because the buyer didn’t not leave me the required information.


#14

Reply to @arnevb: lol. Well if a buyer logs in and see the red “rejected” notice, that may turn them off as well, and they may still want to cancel, especially if they’re not ready or don’t like the fact that you rejected it. Also, if the system is like the buyers’ “reject work”, then after 3 days it’ll automatically cancel it and you’ll be out of money. It’s a good suggestion that will benefit sellers though, but it depends on certain factors.


#15

Oh yes, I completely agree. I’ve had this problem quite a few times.



The way I’ve handled it so far is when it gets closer to the deadline I send a message saying that I will have to send a message in the delivery box if they don’t get me the info I need before the deadline and tell them that I will deliver my gig to them in another message once I get all the info needed to complete the gig for them. I also tell them not to click the order completed button on the gig until I have in fact delivered the gig.


#16

Reply to @lisha5684: I do that as well.


#17

What am I missing? Is there an actual ‘Fiverr approved’ process for what to do if a gig is ordered but no information is provided by the buyer?



My very first gig was ordered fairly quickly, but the buyer did not provide ANY information and has not replied to my follow-up message explaining that if my instruction questions weren’t answered I would not be able to complete the gig.



What am I supposed to do?


#18

Yes I agree. There seems to be very little protection for the seller from awkward buyers. I had to cancel numerous gigs because people did not read instructions or wanted something I did not offer. The cancellations contributed to me being demoted as a level 1 seller.


#19

I totally agree with this. We sellers should’t suffer because some of them invest in a gig rather then a dictionary.



On a serious note many buyers should re enroll back to high school. Fiverr breeds alot of fruit cakes.



But i have also meet some lovely people as well.


#20

Reply to @routezap: Like not being able to furnish you with the “sellers instructions” lol



Ive got one now. Two weeks and three gentle reminders. He’s even been on twice and it stated “buyer has updated gig” and nothing has changed.