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Replies to First Message

#1

I have been wanting to ask this question for a long time. Please, is there a way to answer a first time customer. For example, if the customer messages you directly using your gig, how do you answer? I am always at lost to say or do not know if the words I use are the right ones.

Please I need someone to put me through.

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#2

I simply say, “Hello, how can I help you?”

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