I recently received a one-star rating on my profile. The buyer and I mutually decided to cancel the order, but he accepted it and placed a one-star review. And then he went ahead and asked customer service to refund his money.
The order was to create a mid-year performance report for him, but he wouldn’t provide me with any information apart from the rubric and objectives set at the start of the year. I think he wanted me to make up numbers and facts, who knows.
My question is, I’ve seen many sellers respond to low ratings with their justifications. Should I do the same too? Should I provide an explanation for potential buyers? Or is it best to leave the rating alone?
Stay safe! Cheers!